Elicitation
An Examination of the Skills Needed to Elicit and Verify Project Requirements

This is the most important task that a Business Analyst (BA) is faced with.  If the requirements are not elicited and produced properly in the beginning, the cost associated with fixing those mistakes later in the project will be high.

In this course, the student will learn about the various types of project requirements and how to go about eliciting them.  The various techniques for eliciting requirements from the project stakeholders will be looked at in detail, along with methods for testing the requirements for completeness and correctness.

WHO SHOULD ATTEND

This course will benefit business analysts, programmers, project managers, executives, functional managers, and any other individuals involved in eliciting project requirements who are interested in expanding their effectiveness.

COURSE FEATURES

The purpose of this course is to focus on the most important and difficult task facing the BA–the correct identification and production of the project’s requirements.  Upon completion of this course, the participant will:
• Understand the various sources of requirements
• Know the difference between business, functional and other types of requirements
• Be able to use the many methods to elicit requirements
• Comprehend typical problems with the elicitation process
• Understand the methods for requirements validation

COURSE OUTLINE

Overview of Elicitation
• Why do Projects Fail?
• What is Elicitation?
• What are the Sources of Requirements?

Types of Requirements
• Business Requirements
• Functional Requirements
• Non-functional Requirements
• Business Rules

How Do We Do Elicitation?
• Facilitation Review
• Elicitation Planning
• Questioning Technique
• Root Cause Analysis

Techniques for Requirements Elicitation
• Interviews
• Brainstorming
• The Focus Group
• The Requirements Workshop
• Other Techniques

Requirements Testing
• Verification vs. Validation
• Requirement Reviews
• Quality Checks

Duration:        2 days 
Time:             8:30 a.m. - 4:30 p.m.*
Earn:              14 PDUs, 14 PDs, 14 CDUs, 1.4 CEUs**

*The University of Houston-Clear Lake holds class from 8:00 a.m. – 4:00 p.m. 

**The University of Pittsburgh does not offer CEUs.

KNOWLEDGE AREAS ADDRESSED

IIBA® Knowledge Areas Addressed:
• Elicitation

PMI® Knowledge Areas Addressed:
• Project Scope Management
• Project Quality Management
• Project Communications Management