#1-888-762-3683
Management of Resources, Stakeholders & Communications
About course

This course encompasses the best practices for organizing, managing, and communicating with the project team and stakeholders. The 2-day course reviews the processes for Resource, Stakeholder and Communications Management from the PMBOK® Guide Sixth Edition, including inputs, key tools and techniques, and outputs. Estimating, acquiring and managing project resources will be discussed, including use of a team charter, motivation and conflict resolution techniques, and methods for developing a high-performance team. Effective techniques for identifying and analyzing project stakeholders will be reviewed, along with how to manage stakeholder expectations. The importance of effective communications will be explained along with trends and barriers. Attendees will participate in multiple group exercises to practice applying course concepts to a case study. This course provides proven techniques for the management of resources, stakeholders and communications to achieve project success.

Who should attend

This course will benefit project managers, project team members, functional managers and supervisors, owners, contractors, suppliers and support personnel involved with project stakeholders, project resources and/or project communications.

Course features

This course provides best practices for the management of project resources, communications and stakeholders on a project. Upon completion of this course, participants will be able to:

  • Prepare a team charter to establish team expectations
  • Build a high-performance team using motivation theories
  • Manage project conflicts
  • Identify and analyze project stakeholders
  • Manage stakeholder expectations
  • Prepare a communications plan for a project
  • Utilize effective communication methods with stakeholders
  • Work successfully with virtual teams
Course outline

Establishing the Project Team

  • Types of Project Organization Structures
  • Estimating Project Resource Needs
  • Acquiring Project Resources
  • Use of the Team Charter for Team Building
  • Documenting Project Roles & Responsibilities

Developing & Managing the Project Team

  • Developing a High-Performance Project Team
  • Methods for Motivating the Team
  • Managing Project Conflicts

Stakeholder Management

  • Types of Project Stakeholders
  • Identifying and Analyzing Stakeholders
  • Tools for Managing Stakeholder Engagement
  • Monitoring Stakeholder Relationships

Communications Management

  • Planning for Project Communications
  • Common Communication Barriers
  • Project Communication Methods
  • Use of Work Performance Reports
  • Project Management Information Systems

Effective Communications

  • The Importance of Project Communications
  • Communication Channels and Links
  • Guidelines for Verbal and Written Communications
  • Listening: a Critical Project Manager Skill
  • Effective Use of Email
  • Improving Project Meetings Productivity
  • Working with Virtual Teams

Course Exercises

  • Creating a Team Charter
  • Project Management Best & Worst Practices
  • Motivation Through Needs
  • Increasing Project Commitment
  • Identifying & Analyzing Project Stakeholders
  • Dealing with a Communications Breakdown
  • Providing Effective Verbal Instructions
  • Developing a Communications Plan
  • Preparing a Stakeholders Communication
Course information
Duration: 17 hours
Earn: 14 PDUs
Delivery Method: Traditional Classroom
Knowledge areas addressed

This course will benefit project managers, project team members, functional managers and supervisors, owners, contractors, suppliers and support personnel involved with project stakeholders, project resources and/or project communications.