On Demand Introduction to Business Analysis
About course

Project requirements are a critical factor for project success. Disconnects can exist between the producers of the solution and the business users who need the functionality the project will provide. Business analysts (BAs) are the intermediary between these two groups, bridging the communication gap through both business and technical knowledge.

This 7-hour course will introduce you to the complex world of business analysis and will focus on the underlying competencies needed by successful business analysts. Key concepts of business analysis will be reviewed including types of requirements. The importance of analytical thinking, problem solving, communications, negotiating and other key business analysis competencies will be reviewed. How the business analyst uses project management in support of the project life cycle will be described. The course also includes a step-by-step tour of an actual IT project from the perspective of a Business Analyst.

Who should attend

This course will benefit people who are looking for a brief introduction on business analysis. Potential attendees include new business analysts, project managers, project team members, functional managers, and other project stakeholders looking for an understanding on the use of business analysis on projects, and the underlying competencies needed by business analysts.

Course features

As a result of taking this course, attendees will be able to:

  • Explain the role of business analysts on projects
  • Describe the types of project requirements
  • Explain the underlying competencies needed by a business analyst
  • Describe how a business analyst uses project management in support of the project life cycle
Course outline

Business Analysis Key Concepts

  • What is Business Analysis?
  • Domains & Solutions
  • Requirements Stakeholders
  • Definition & Types of Requirements

Business Analysis Underlying Competencies

  • Behavioral Characteristics
  • Business Knowledge
  • Communication Skills
  • Team Structure
  • Leadership


  • Negotiation and Facilitation Defined
  • Meetings and Facilitation
  • Types of Power
  • Negotiation Preparation and Stages


  • Elicitation Defined
  • Elicitation Techniques
  • How to do Elicitation


  • What is Analysis?
  • Data Modeling
  • Process Maps
  • Use Cases

Analytical Thinking & Problem Solving

  • Formal Reasoning Skills
  • Problem Solving
  • Information Analysis and Reporting

The Business Analyst Role on a Project

  • The Food Kiosk Project
  • Project Startup
  • Requirements Documentation
  • Solution Assessment
  • Testing and Implementation

This course is included in the following tracks at a discounted rate if purchased as a part of a track:

Course information
Duration: 7 hours
Earn: 7 PDUs
Knowledge areas addressed

Project Management Institute (PMI)® Knowledge Areas

  • Project Scope Management
  • Project Communications Management
  • Project Stakeholder Management