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Creating a High Performance Virtual Team
About course

This 1-day course will discuss the reasons more projects in today’s business environment are using virtual teams, along with the benefits that can be obtained by use of virtual teams. The barriers that can impede the success of virtual teams will be explained, along with strategies for removing these barriers. Project success is possible with a virtual team provided the building blocks for success are properly done. The keys to building a high performance virtual team will be reviewed spanning from project initiation to leading the virtual team. The vital communication skills needed when working with virtual teams will be discussed, along with the importance of emotional intelligence and understanding the personality style of all team members. This course will also address how to hold effective virtual meetings, including how to get team members to participate, dealing with problem participants and evaluating the effectiveness of meetings.

Who should attend

This course is intended for portfolio, program and project managers, functional managers, business analysts and anyone else looking to improve their skills working with virtual teams.

Course features

Upon completion of this course, participants will be able to: 

  • Identify and eliminate virtual team barriers
  • Build a high performance virtual team 
  • Optimize communications with virtual teams
  • Run effective and efficient virtual meetings
  • Identify and work with different personality styles
Course outline

Effective Virtual Communications Team Exercise 

The Challenges with Virtual Teams

  • Virtual Team Defined
  • Reasons for Virtual Teams
  • The Problem with Distance
  • Virtual Team Barriers


Building a High Performance Virtual Team

  • Setting the Stage at Project Initiation  
  • Leadership Techniques for Virtual Teams
  • Rules for Developing High Performance Teams
  • The e-Communications Plan
  • Effective Communication Tools


Conducting Effective Virtual Meetings

  • Establishing the Agenda 
  • Use of Visual Aids During Meetings
  • Getting Team Members to Participate
  • Making Decisions Supported by the Team
  • Dealing with Problem Participants
  • Use of Meeting Notes and Action Items 
  • How to Evaluate Meeting Effectiveness 


Vital Communication Skills with Virtual Teams

  • Information Distribution: How Much and How Often
  • Connecting with Team Members & Stakeholders 
  • Effective Email Use 
  • Breaking Down Barriers to Effective Listening
  • Dealing with Non-Verbal Communication Clues 


Understanding Virtual Team Members Personality

  • Importance of Emotional Intelligence
  • 4-Quadrant Personality Style Model
  • Identifying the Style of Virtual Team Members
  • Working with Different Personality Styles
Course information
Duration: 8 hours
Time: 8:30 AM - 5 PM Eastern*
Earn: 7 PDUs
Delivery Method: Traditional Classroom
Knowledge areas addressed

This course addresses the following knowledge areas of the Project Management Institute (PMI)® A Guide to the Project Management Body of Knowledge® (PMBOK® Guide):

  • Project Communications Management
  • Project Resource Management

This course is intended to address the Leadership portion of the PMI® Talent Triangle.