Private - Management of Resources, Stakeholders & Communications (2 Days)
About course

Effective communication creates a bridge among the project team and with diverse project stakeholders. This 7-hour course will cover the basic communications skills needed by Project Managers to manage project stakeholders and communications. The Communications and Stakeholder Management processes from the PMBOK® Guide will be reviewed including inputs, key tools and techniques, and outputs. The importance of effective communications will be explained along with trends, problems and barriers. Effective techniques for identifying and analyzing project stakeholders will be reviewed, along with how to deal with stakeholder expectations. The importance of planning for communications will be explained, including communications with virtual teams and use of various technologies such as project management information systems. Suggestions on how to manage project communications will be presented. This course includes multiple exercises to allow attendees to practice the course concepts.

Who should attend

This course will help portfolio, program, and project managers; business analysts, functional managers and project team members improve their communications skills.

Course features

As a result of taking this course, attendees will be able to:

  •  Describe the communications process
  •  Explain typical problems and barriers to project communications
  •  Identify and analyze project stakeholders
  •  Deal with stakeholder expectations
  •  Prepare a communications plan for a project
  •  Identify how to improve project communications
Course outline

Organizational Issues

  • Introduction
  • Organizational Planning and Design
  • Staff Acquisition
  • Project Management Culture

Project Team Issues

  • Team Development
  • Human Dimensions of Projects
  • Motivation and Leadership Theories
  • Conflict and Stress Management

Communications Management

  • Communicating and Communication Plans
  • Communications Planning
  • Information Distribution
  • Performance Reporting
  • Administrative Closure


  • Dimensions of Communicating
  • Verbal and Written Communications
  • Listening
  • Project Meetings

This course is included in the following tracks at a discounted rate if purchased as a part of a track:

Course information
Duration: 14 hours
Earn: 14 PDUs
Delivery Method: Virtual or Traditional Classroom
Knowledge areas addressed

This course addresses the following knowledge areas of the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide):

  •  Communications Management
  •  Stakeholder Management