Private - Effective Project Communication Techniques (1 Day)
About course

Project Managers spend most of their time using verbal communication as well as formal and informal written communication, and effective communication with project stakeholders is a vital element for project success.  Unfortunately, successful communication is suffering in today’s fast-paced work environment, and the bad connections are more than a mere inconvenience. Poor communication can impact morale, erode productivity and lead to project failure. The problem is becoming even worse due to the increased use of virtual teams. 

This course will help attendees become more effective in transmitting and receiving project information, especially when working with virtual teams. Attendees will learn how to plan and manage project communications, along with techniques for improving communication skills. In addition, best practices for working with virtual teams will be covered. Class participants will also take part in exercises to improve communication skills.

Who should attend

This course is intended for Program Managers, Project Managers, IT Managers, Business Analysts and anyone else looking to improve their communication skills with Project Teams and stakeholders.

Course features

This course will cover the critical skills needed for improving the flow of information on projects. This course includes practical communication exercises including a listening skills evaluation. Upon completion of this course, you will be able to:  

  • Utilize value-added communication techniques
  • Conduct a stakeholder analysis 
  • Create an efficient communication plan 
  • Conduct a lessons learned session
  • Run effective and efficient meetings
  • Work effectively with virtual teams
Course outline

Effective Communication Team Exercise 

Communication Process

  • Communication elements
  • Problems and barriers 
  • Techniques for concise communication

Project Stakeholders 

  • Identification of project stakeholders
  • Analysis of stakeholders’ communication needs
  • Management of stakeholders’ expectations

Project Communication Plan

  • Communication requirements 
  • Communication media and technology
  • On-going management of project communications

Information Distribution 

  • Lessons Learned
  • Performance and Status Reporting
  • Issues and change logs
  • Effective Meetings 

Communication Skills 

  • Effective use of email 
  • Barriers to effective listening
  • Listening assessment

Virtual Teams

  • Reasons for virtual teams 
  • Barriers to effective virtual teams
  • Techniques for making virtual teams work
Course information
Duration: 7 hours
Earn: 7 PDUs
Delivery Method: Virtual or Traditional Classroom
Knowledge areas addressed

This course addresses the following knowledge areas of the Project Management Institute® A Guide to the Project Management Body of Knowledge (PMBOK® Guide):

  • Project Communications Management
  • Project Resource Management