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Private - Managing Project Stakeholders and Communications (1 Day)
About course

Effective communications creates a bridge among the project team and with diverse project stakeholders. This course will cover the basic communications skills needed by Project Managers to manage project stakeholders and communications. The Communications and Stakeholder Management processes from the Project Management Institute (PMI)® A Guide to the Project Management Body of Knowledge (PMBOK® Guide) will be reviewed including inputs, key tools and techniques, and outputs. The importance of effective communications will be explained along with trends, problems and barriers. Effective techniques for identifying and analyzing project stakeholders will be reviewed, along with how to deal with stakeholder expectations. The importance of planning for communications will be explained, including communications with virtual teams and use of various technologies such as project management information systems. Suggestions on how to manage project communications will be presented. This course includes multiple exercises to allow attendees to practice the course concepts.   

Who should attend

This course will help Portfolio, Program and Project Managers; Business Analysts, functional managers and project team members improve their communications skills.

Course features

As a result of taking this course, attendees will be able to:

  • Describe the communications process
  • Explain typical problems and barriers to project communications
  • Identify and analyze project stakeholders
  • Deal with stakeholder expectations
  • Prepare a communications plan for a project
  • Identify how to improve project communications 
Course outline

Module 1: Stakeholder Management  

  • Types of stakeholders
  • How to identify stakeholders
  • Analyzing stakeholder power and interest
  • Planning for stakeholder management
  • Use of the stakeholder engagement matrix
  • Techniques for managing stakeholder expectations


Module 2: Communications Management

  • Communications complexity
  • Planning for project communications
  • Communication methods, models and technology
  • Use of work performance reports
  • Project archives and lessons learned
  • Monitoring and controlling communications


Module 3: Effective Communications 

  • Communications responsibility
  • Communication channels and links 
  • Common communications barriers and myths
  • Steps for effective communication
  • Communications on high performance teams
  • Verbal and non-verbal communications
  • Use of active listening
  • Guidelines for written communications
  • Effective use of email
  • Maximizing the value of meetings
Course information
Duration: 7 hours
Earn: 7 PDUs
Delivery Method: Virtual or Traditional Classroom
Knowledge areas addressed

This course addresses the following knowledge areas of the Project Management Institute (PMI)® A Guide to the Project Management Body of Knowledge (PMBOK® Guide):

  • Communications Management
  • Stakeholder Management