Private - Requirements Elicitation Techniques (1 Day)
About course

Requirements are the foundation for the solution to the business need. Studies repeatedly find poor requirements are the leading cause of project failures. This course will briefly review the sources and types of requirements. The elicitation process will be explained from preparing for elicitation, conducting elicitation, documenting and confirming project requirements. Common techniques for eliciting requirements from project stakeholders will be reviewed, including brainstorming, document analysis, focus groups, interface analysis, observation, prototyping, requirements workshops and surveys. A focus of this course will be interviews since it is the most frequently used elicitation technique. Types of interview questions and best practices for preparing questions will be discussed. The final topic will be methods for testing project requirements for completeness and correctness.

Who should attend

This course will benefit business analysts, programmers, project managers, executives, functional managers, and any other individuals interested in improving their effectiveness in eliciting project requirements.

Course features

Upon completion of this course, the participant will be able to:

  • Explain the various sources of requirements 
  • Know the different types of requirements
  • Use many of the common methods to elicit requirements 
  • Explain typical problems with the elicitation process
  • Use methods for confirming project requirements
Course outline

Overview of Elicitation

  • Why do Projects Fail? 
  • Types of Requirements
  • Elicitation Processes
  • Role of the Business Analyst

Interviews and Questioning Techniques

  • Interview Success Factors
  • Designing the Interview
  • Conducting the Interview
  • Using Closed- and Open-Ended Questions
  • Clarifying with Questions

Other Elicitation Techniques 

  • Brainstorming
  • Document Analysis
  • Focus Groups
  • Interface Analysis
  • Observation
  • Requirements Workshop
  • Surveys

Document and Confirm Elicitation Results

  • Verification versus Validation
  • Requirement Reviews
  • Quality Checks

This course is included in the following tracks at a discounted rate if purchased as a part of a track:

Course information
Duration: 7 hours
Earn: 7 PDUs
Delivery Method: Virtual or Traditional Classroom
Knowledge areas addressed

IIBA® BABOK® Guide Knowledge Areas Addressed:

  • Elicitation

Project Management Institute (PMI)® A Guide to the Project Management Body of Knowledge (PMBOK® Guide) Knowledge Areas Addressed:

  • Project Scope Management
  • Project Quality Management
  • Project Communications Management