Surveys have shown that over 50% of the project meeting time can be unproductive. This course will teach attendees how to plan and hold productive meetings. Attendees will learn how to establish the purpose and agenda of a meeting, lead and manage a meeting, resolve conflict among meeting participants and handle problem meeting participants.
In addition, attendees will learn how to facilitate participants’ involvement for specific meeting events such as problem solving, brainstorming and decision making. The course also will discuss proven methods for building a positive meeting climate such as use of a team meeting ground rules, icebreakers, and meeting effectiveness scoring system.
Participants will also learn how to observe meeting participants by focusing on both verbal and non-verbal communication clues. How to prepare effective presentations and hand-outs for meetings will also be covered in this course. Through the use of lecture, role playing and class exercises, participants will learn new meeting management skills that can be easily applied at work. The end result is noticeable - meetings become more focused and efficient, and most importantly lead to improved project results.
This course is intended for anybody who is responsible for conducting meetings.
This 1-day course will cover the critical skills that are needed to prepare and hold effective team meetings. Upon completion of this course, you will be able to:
- Manage meetings and get results
- Reduce the time spent in meetings
- Prepare effective visual aids for meetings
- Prepare an agenda and meeting notes
- Produce decisions supported by meeting participants
- Recognize and deal with problems, conflicts and confrontations during meetings
- Evaluate the effectiveness of meetings
- Manage, deal with and handle conflict, difficult situations, difficult people and confrontation
Meeting Fundamentals
- Value of Meetings
- Meeting Types
- Reasons Meetings Fail
Meeting Participants and Roles
- Chairperson
- Timekeeper
- Recorder
- Participants
- Dealing with Problem Participants
- Dealing with Conflicts
- Dealing with Confrontations
- Eliminating ‘Groupthink’
Key Success Factors for Meetings
- Team Ground Rules
- Before the Meeting
- During the Meeting
- After the Meeting
Meeting Communications
- Communication Elements
- Listening Effectively
- Asking Clarifying Questions
- Using Effective Language
- Non-verbal Communication Clues
- Preparing Effective Visual Aids
Handling Specific Meeting Types
- Brainstorming
- Problem Solving
- Status Reporting
- Decision Making
This course addresses the following knowledge areas of the Project Management Institute® A Guide to the Project Management Body of Knowledge (PMBOK® Guide)--Fifth Edition:
- Project Communications Management
- Project Resource Management